Mark Miller Subaru Midtown

"Dear Mark Miller, We have bought many cars from several dealerships. We arrived at Mark Miller at almost closing time after the car show. We owned a 2003 Forester and after going to the car show we were really interested in driving a Tribeca. It was cold windy and wet, when we walked in we were greeted by a young man Ty Sobol. He was very nice and let us test drive a few. We went back in and was offered by several of your employees something to drink. We didn?t really intend on buying a car that night but we loved the car and was treated so well, we ended up trading in our Forester which was in excellent shape and very low miles. We were offered a very fair price, and Pete Philbrook stayed even longer way past closing to help us out. We live in Pleasant Grove so we have always done our car buying in Utah County. It was well worth our time to make several trips up to Salt Lake to buy the car and the extended warranty. Thanks again to your GREAT salesman! Danny and Linda Lee"

Here are a few comments from our 3rd and 4th Quarter 2008 Sales Surveys:

“Having purchased 3 new cars in the last 8 years this was our best experience to date. Mark V. was an awesome sales person. He gave us all the time we needed and he was very fun to talk to. He didn't not talk down about any of the other types of cars that I was considering which I found to be very impressive. By the end of the day even though I think I could have got a slightly better price at different dealership. I was willing to buy the car from Mark because I liked the way he presented himself and the information and the way he cared about this very important purchase.” C.T. – Cedar Hills, UT

“I only buy my Subarus at this location. I have bought (3) now, and sent 3 friends, resulting in a total of (7) cars bought.” D.W. – Salt Lake City, UT

“Dawn Saak was easy to work with. No pressure. Very personable.” M.S. – Salt Lake City, UT

“Great dealership overall. 3rd car we have bought from them. Service dept. is awesome!” M.B. – Salt Lake City, UT

“I felt that I was dealt with very honestly. What a great relief! Todd was wonderful.” P.B. – Bountiful, UT

“We were referred to Mark Miller Subaru through other faithful customers. We really enjoyed working with the internet sales team. We were impressed with the fact that they contacted us within 5 minutes after submitting an inquiry through autos.msn.com. Other Subaru dealerships didn't contact us until weeks later. At Mark Miller Subaru, we had the chance to work with Brad, Carla, & George. They were all very helpful and patient. They weren't pushy with us. We worked with them for about one month before we made a purchase. We liked how they all worked together as a team.” J.S. – Tooele, UT

“Our salesman, David Turcotte, was exceptional. It was by far the best experience I have had in buying a new car.” M.O. – West Jordan, UT

“Dave Turcotte, was great. Not your typical salesperson! He went beyond the call of duty.” R.E. – Salt Lake City, UT

“The whole experience was extremely positive and comfortable and I would highly recommend them to all family, friends and associates.” B.L. – Sandy, UT

“I had a very good experience with Mark Miller Subaru, they compare well to Larry Miller Honda who also have very generous hours and are much closer to where I live. Most recently I purchased an Audi and your dealership is several magnitudes better than my experience with Audi. I will be very likely to include Subaru in my next car buying choices.” T.S. – Salt Lake City, UT

“The Mark Miller Sales staff are very special, I trade 2 cars in to 3 brand new Subaru's, it's not easy deal, but they're make it easy for me. A special thanks to Todd Snow, Jeff Miller, Mary and Nate McKeeth was great to work with.” LAS - Salt Lake City – UTAH

“The sales person was fantastic. Went above and beyond the service expected. The financial person was the best ever at meeting our needs. Excellent in every way!!!” T.H. – Salt Lake City, UT

“This group of people are outstanding!!!” B.Z. – Murray, UT

“Matt Hendry is a young professional with whom we were well pleased. The delivery was excellent and his attentiveness during the purchase was excellent. A very big STAR should be given to Mary Woodward who was very helpful in getting us the best deal and also helped us out with my previous dealer's warranty rebate.....very good. I saw both of the above the other day when I visited the dealership for license plates and both treated me as if I was going to buy another car. I was in the business for a while so I understand customer care...it looks like Mark and Jeff Miller will fill the bill.” R.F. – Sandy, UT

“Dave Turcotte was a great person to buy a car from. He was not pushy. d He listened to what we wanted and help in every way he could. I would recommend to everyone I know not only to buy a Subaru but buy from Dave Turcotte.” B.T. – Midvale, UT

“When I have bought cars before, salesmen have been nice, then evasive, then dishonest, then belittling, then rude, then they call me "Buddy", then make up things about the car they don't know the answers to, then give me a bottle of water and a granola bar and then ask for a good "customer-service" review. What a pile of steaming ***! The car buying process, by design, is adversarial. When a person is euphoric about getting a new car they will put up with a dump-truck load of bad service. Dealerships must know this! Mark Miller Subaru Inc. did none of this. I can't believe I liked buying a car.” C.J. – Sandy, UT

“We went back to Dave Turcotte at Mark Miller, because he was so fair and honest, even though we have a Subaru dealer much closer.” L.M. – Mountain Green, UT

“I purchased my first Subaru 15 years ago and continued to use their Service Dept over the years so when it was time to upgrade and buy a new car, I didn't even think about going anyplace else!” C.C. – Salt Lake City, UT

“The sales person we dealt with (Chet Schneider) was one of the best we have ever had. There was no pressure. He gave us plenty of time to make a decision. We came back three times before we made a decision.” J.D. – West Valley, UT

“Doug Murdock, was very patient and helpful. I give him an A+. Love the Forester.” C.B. – Midvale, UT

Here are a few comments from our 3rd and 4th Quarter 2008 Service Surveys:

“Even though I didn't buy car there, they were awesome!” K.S. – Park City, UT

“I have referred friends with neighbors to this dealership sales and service dept. I have real confidence in dealership!” D.P. – Draper, UT

“An excellent, professional, friendly service!!” A.I. – Salt Lake City, UT

“Great customer service, Nate Kenny and Mike made me feel right at home in the service department.” P.P. Salt Lake City, UT

“It was exceptional service as usual -- they always do a fabulous job. I really appreciated the fact that they even washed my car for me -- that was so nice. They always wash it if I ask them to, but this time it was washed and I hadn't even thought about asking them to do it. That was great!” S.D. – Salt Lake City, UT



Here are a few comments from our 1st Quarter 2008 Sales Surveys:


"Our salesperson, (Dawn Saak), was extremely patient." T.L. - Salt Lake City, Utah

"I was extremely impressed by the lack of pressure to buy. It was a great experience." J.B. - Park City, Utah

"Chet Schnedier, salesman, was a real pleasure to do business with." R.I. - Salt Lake City, Utah

"Glen Woodbury was very helpful, extremely competent, not at all pushy, and overall, a pleasure to do business with." B.P. - Big Piney, Wyoming

"My previous car was a Subaru, and the sole reason I bought my car, because of the good customer service I have received, when I serviced my car." F.N.

"I arrived with a pretty good idea of what I was going to purchase. Doug was a good listener and quickly tuned into the fact that I was not interested in "extras" and that I had already done my research. I made the purchase late in the day and had not totally expected to make the deal. dough was great in helping me move all my stuff form my old Outback and even crossed the street to purchase a wrench so we could attach my home built ski carrier to the roof-rack. (The shop had closed so no tools were available.) I was staying at a friends near Heber, having driven down from Jackson Hole and the trade and turnover went well. I purchased the Forester under the Subaru National Ski Patrol program and that eliminated the one thing I hate about car buying: Getting to a price." J.S. - Wilson, WY

"The staff was great! Very friendly, straight forward and made the transaction very easy!" R.G. - Salt Lake City, UT

"This is the fourth Subaru Forester I have leased from Carla York at Mark Miller Subaru. She is the consummate professional. I will continue to lease or buy all my vehicles from Carla and Mark Miller Subaru." L.S.

"I called Mark Miller to price a car that I had found on your internet site. I also called other dealers on the exact same car on their internet sites. I am a member of the National Ski Patrol so I was eligible for VIP program. Jeff Miller quoted me the best price over the phone and when I arrived at the dealership the quoted cost of the car and payment didn't change. He also turned us over to Todd Snow a sales associate. Todd was great to work with. I am very impressed with the honest manner in which our transaction was handled. I have been telling all of my fellow patrollers what a great experience we had. Also Mary was great to work with and went the extra mile for us with our lease, and best of all we LOVE OUR CAR!" M.C.

"Both the manager Glen, and Glen Woodbury both met and exceeded our expectations. We were concerned about the situation with our previous car, yet satisfied with the result. We will gladly be a return customer with Glen W.( he goes above and beyond) and the rest of Mark Miller. Kudos to the Service Dept., Kenny and the others for the great work. Thanks, Darren"


Here are a few comments from our 4th Quarter 2007 Sales Surveys:

"It was a great experience with no pressure from my salesman at any time. I will gladly refer my friends to Mark Miller Subaru." E.C. - Salt Lake City, Utah

"This is a great dealership!! Great customer service!!" M.W. - South Jordan, Utah

"Doug Murdock was an excellent salesman to work with. I can hardly call him a salesman...he was honest, low pressure, and straightforward. Definitely not the stereotypical car salesman. This was my first car purchase, and I felt comfortable immediately. He also developed a high degree of trust in both himself and Mark Miller Subaru. I'll be visiting Doug for my next car. Give this guy a raise!" C.H. - West Valley, Utah

"Very good dealership. Very satisfied with Mark Miller Subaru." C.M. - Hanna, UT

"My salesperson (Dawn Saak) was very nice and genuinely seemed to want to give me the car I wanted and make me happy, not just sell a car. She was very nice, friendly, and easy to deal with. This was the first car I have ever bought myself and I was not made to feel confused, she treated me like an adult. It was a great experience. My dad was with me and he agrees that the sales experience was the best of any car purchase he has ever been through. Thank you!!!" A.R. - Salt Lake City, Utah

"This dealership was the best experience I've ever had." C.K. - Laguna Beach, California

"Dave (Turcotte) was extremely helpful in buying my new vehicle. He was very friendly and I didn't feel rushed or pressured to make a quick decision. He was very thorough and made sure I understood everything. I felt very comfortable and he let me know that I could contact him at any time with any questions or problems. It was my first time buying a new car, and Dave made it a great experience! Thank you so much for the great service!" K.D. - Riverton, Utah

"Our sales person (Dawn) was amazing, she made us feel very comfortable during the whole experience. We did not feel pressured into anything and she was able to answer all our questions. She even followed up with us on items we were discussing and had not reached a conclusion on. Overall she made it a great experience. if we were to lease another car we would definitely go back to her." R.P. - Salt Lake City, UT

"Our salesman, Chet, was outstanding!!" M.O. - Vernal, Utah

"Consider my age and concern about everything. The salesman had the patience of "Job"" R.W. - Salt Lake City, Utah

"Dawn (salesperson) was very knowledgeable and answered all of our questions. I also enjoyed the fact that I never felt pressured or that someone was taking advantage of me. This is probably the best car buying experience I've had." G.N. - Salt Lake City, Utah